Space City Credit Union

If I could give this credit union a zero stars I would. They are always in a rush to get you out the door. They claim to have the best checking and savings account. If you are a day or two over the due date on loan or auto loans they lock your zelle, your debit card, and any other accounts. They need to do a better job at explaining these things off the back. My husband has been on the phone with them at least three times a week just to receive information that should have been provided to us first hand. You also can't use more then 6 transactions in 1 hour. So good luck paying bills or going on vacation. We will not be moving forward with them it is not worth the time nor my patients to deal with them. My auto loans and personal loans will stay but I refuse to spend so many hours every week trying to access my money. Also there loan officers do not pay attention to details. We received the wrong routing number do to her lack of paying attention to detail. It is a real headache. DO BETTER SPACE CITY!!

I was a well satisfied client of Brazosport Teachers Federal Credit Union when our financial institution was purchased by Space City. Prepared to experience problems, I was surprised by a soft transition and a notorious improvement in quality and friendly attention. I have to recognize that under the flag of Space City Credit Union, things are now as good as when we were with our lovely BPTFCU.

Absolute worst bank I’ve ever dealt with. They took over my original credit union & then removed online access to the credit card I have with them for many years. SERIOUSLY- I have to CALL to get my balance & amount due. I literally cannot access my account online at all. They said, their system only allows for their own SCCU cards. They literally apologize for that when I voice my concern. Yet, nothing changes. Really? Yet you bought the other credit union. That says to me I’m not an important customer. They should’ve converted the accounts to their card then. After 2 years of being patient. I’m done. What a ruined long term relationship. I’m transferring my balance & changing my direct deposit. Lost future business for them. We are buying a house in this year and we like some of their investment deals. But based on my experiences with them, there’s absolutely no way I would trust them with anything like that! Whoooo thinks it’s ok for a customer not to be able to access their own account?! Outrageous!!!

Edit: Loan officer contacted me and things progressed positively. Loan is secured and RV is being prepped. So I have changed my review from 1 star to 5 star. Thank you Laura. Second worst experience trying to get an RV loan. 3 weeks and never contacted. Left two messages. First worst experience was a year ago trying to buy an RV. Again, no response. They used to be a lot better.